Return and Exchange Policy

30-Day Money-Back Guarantee

At Fantassian, we want your lingerie shopping experience to feel safe, easy, and exciting.
That’s why we offer a 30-day money-back guarantee from the day your order is delivered.

If you don’t love it, the size feels off, or you simply change your mind – just reach out to us 💗

How Our 30-Day Money-Back Guarantee Works

As long as you contact us within 30 days of delivery, you can request a refund for eligible items:

  • The item must be in resellable condition
    (not washed, not torn, no major stains or damage)
  • Original tags and, where applicable, hygiene stickers should be intact as much as possible
  • Please try items over your own underwear when checking the fit
  • Simply share your order number when you contact us

Our goal is to keep the process simple, fair, and hassle-free.

Hygiene & Safety

Your health and safety are our priority. For hygiene reasons, we’re unable to accept returns for items that:

  • Clearly show signs of wear,
  • Have been washed, or have heavy stains or strong perfume / deodorant scents,
  • Have hygiene seals completely removed or heavily damaged

That said, we review every case with kindness and common sense.
If you’re not sure whether your item is eligible, just message us and we’ll guide you.

How the Return Process Works

  1. Contact us via our contact form or email with your order number
  2. Our team will review your request and share the return shipping details
  3. Once your item arrives at our facility, we’ll make a quick hygiene and quality check
  4. If approved, the product amount will be refunded to your original payment method,
    usually within 2–10 business days, depending on your bank or payment provider

If you prefer a different size or style, the fastest way is to return your item and place a new order – our team will be happy to help you with this.

Our Promise

At Fantassian, we’re committed to:

  • Putting your comfort and satisfaction first
  • Keeping our return process transparent, friendly, and easy
  • Supporting you with warm, attentive customer care at every step

If you have any questions about returns, sizing, or products, just reach out — we’re here for you 💗